Omnichannel
and eCRM

They.pl helps brands not only navigate through the digital world, but first and foremost, it steers them through the company transformation, redefining the ways and organizations to contact customers, both online and offline. Our approach to multichannel marketing facilitates solutions and ecosystems that intuitively connect people, technologies and knowledge, based on hard data and across multiple media, resulting in a structure known as omnichannel. It provides for a more effective content creation and grouping, with a greater focus on developing successful strategies, analytics, sales growth and consumer loyalty.

CUSTOMER JOURNEY MANAGEMENT


INTEREST

The user’s interest
in the brand

IDENTIFICATION

Identification of the user’s
needs and habits

DELIVERY

Delivering the product or service
to the user in the right place
at the right time

SYNCHRONIZATION

Synchronization of multiple
communication channels, unified
across places and devices
used by the customer

INVOLVEMENT IN THE RELATIONSHIP WITH CUSTOMERS

Single Channel

Multichannel

Cross-channel

Omnichannel

search ads
product listing ads
remarketing
analytics
display

CUSTOMER-CENTRIC MARKETING

OUR KNOWLEDGE OF THE COSTUMER

eCRM AND OMNICHANNEL IN THEY.PL

Our client’s business and their customers
are two most important values guiding us
through our actions.

They.pl stands
for 70 online
marketing experts.

We work for
the biggest brands.

Our growth rate is
50% per year.

We build sales
online and offline, helping
you develop your business.

search ads
product listing ads
remarketing
display
analytics



RELATED CASE STUDIES
  • Digital Customer Journey – effective campaign planning and implementation online

SEE ALL CASE STUDIES

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